FAQ

SOURCING

All of our pieces are re-worked from second hand garments that are carefully selected to ensure quality and cleanliness. We wash everything beforehand and try to select items that are in as close to new condition as possible, some small imperfections are inevitable when using secondhand but if you think we missed a spot please let us know!

MATERIALS

We prioritize high quality and natural fibres when sourcing for our garments but due to the unique nature each item will be different and some products may contain a blend of cotton and synthetics. If you have an allergy to certain fabrics please feel free to request a custom order. 

SIZING

The fit of each piece is impacted by the size and cut of the original garment, so no two pieces will fit the same. Listed sizes are an estimate, flat lay measurements will be given whenever possible. If you need additional help with sizing feel free to send us an email or DM us on instagram.

WASHING INSTRUCTIONS

Please use whatever washing method you use for similar garments. Everything is safe to be machine washed low temp on delicate settings, and tumble dried low or hung to dry. 

SHIPPING

Shipping to Canada and US is $15 and free over $250, local pickup available in Vancouver BC. Worldwide shipping available, please email for an estimate. 

RETURN POLICY

Due to the unique nature of each piece we are not able to offer regular returns or exchanges. We are committed to ensuring you are satisfied with your purchase, if your item is damaged or does not fit please email us at info@nenahansen.com and we will make sure you get a piece you are happy with!